COVID-19 Travel Guidelines: In the current situation, OnGoEazy encourages its customers to ensure 'Safe Travel'. Check how the new guidelines may affect your travel click here
ongoeazy.com welcomes you to its website that includes its mobile, desktop, and mobile application or any feature available on OnGoEazy. Our website is user-friendly with relevant information and secure for use by all our customers and users. ongoeazy.com helps in providing travel information and delivers all the travel-related services including making bookings, paying for them and working with the travel suppliers listed on the website. We have designed OnGoEazy for personal and non-commercial usage of our users. Hereby, in this document the terms like we, us, our or 'OnGoEazy' refer to ongoeazy.com. The terms like "you" or "your" refer to the user and/ or a potential customer of OnGoEazy.
We present OnGoEazy to you with the condition that you agree to accept it without any modification in our terms, conditions, and notices mentioned below. This policy is collectively known as the 'Terms' or 'Agreement'. Under the Agreement, you will find the terms and conditions applicable to the services available through our Website, and the details of your responsibilities as a user of OnGoEazy to avail the services. This also limits our and our third-party suppliers' liabilities towards any losses and damages that you may suffer as a result of using our platform. Our suppliers are the ones that provide any kind of services that are available on ongoeazy.com. We hereby in our Terms and Conditions refer to the third-party suppliers as 'Travel Service Providers'. As a user of ongoeazy.com, you must go through our Terms & Conditions carefully to get all the information regarding the bookings you make on our website or via our Contact Centre. You must also check OnGoEazy's Privacy Policy to know the use of our Website and how we use your information under this Agreement.
When you use OnGoEazy to book a travel service offered by us, or reach out to our call centre agents, you are agreeing to the terms of this Agreement. All the terms and conditions are applicable, and if you do not agree to the Terms or any particular term of The Agreement, we request you to not use our Website to make a booking or browse through it. OnGoEazy reserves the right to change the Agreement or add new terms at any time without a prior notice. So a regular check on this page is recommended for all our users and/ or customers. The changed Terms will be effective starting from the day it is posted online. Our website is intended for the residents of the UK, and the terms of this Agreement apply to the residents of the aforementioned areas. Under this Agreement and as per our Privacy Policy, we determine your IP address to identify if you are located in the region. WHEN YOU ACCEPT THESE TERMS, YOU AGREE TO MANDATORY CLASS ACTION AND WAIVER A CLASS ACTION.
The conditions that are mandatory to use ongoeazy.com or book with us through our travel agents are:
We hold the right to deny access to our Website or services for any individual for a reason we consider valid. It includes but does not limit to the violation of the terms of this Agreement.
Under the Agreement, you agree that OnGoEazy is allowed to resolve a dispute or a claim raised with our customer care agents. The dispute may arise due to an issue with the service or issue with our Privacy Policy. We do this when you reach out to our customer care number or write to us at info@ongoeazy.com. If we are unable to resolve the Claims within 60-days, you can seek legal redress via arbitration.
Terms and our rights along with the third parties are under the governing laws of England. If not mentioned otherwise, it is mutually agreed upon by both the parties that in case of a Mandatory Arbitration, the legal proceedings will undergo in an exclusive jurisdiction of England’s court. You must bring any Claims to our notice within 6-months of the booking. To start the arbitration, you must request for the same with the details of your Claims to our legal team. In case OnGoEazy requests arbitration against you, we will provide complete details with a notice at the email ID shared with us. To resolve any Claims, the arbitration will be conducted on an individual basis and not in the form of a class action or a consolidated action. Under a particular circumstance, if the Claim goes to the court instead of arbitration, OnGoEazy waives the right to a jury trial.
OnGoEazy gives you the information of your travel plans, itinerary, and Terms once you make the booking with us. It has the information about the destination, packages, and your flight schedule and other service, if availed.
We share the information with you that is sent to us through a third-party supplier. It includes airlines, tour operators, and other service providers. We have taken the necessary steps to make sure that the information written on our website is accurate and up to date. But in case it does not stand true, we do not have a responsibility or a liability for any losses you may have to face due to misinformation. The information on the website is subject to change without a prior notice. Also, the services offered by us are subject to availability. OnGoEazy user must know all the legal needs of travelling like passport, visa, health insurance, and you have to supply it to us to complete the booking process. We are service providers to assist you with the process through the desktop or mobile website and our customer support team. The final responsibility to get accurate information and carry all the necessary documents is on you. To know more about the Terms of Booking and services available on OnGoEazy you must go through the Terms of the below mentioned document. If you make a flight booking with OnGoEazy, you are required to go through the Terms of the airlines to make sure that all the information shared by us is true. The airfare booked on OnGoEazy is guaranteed only after the purchase is completed and you have completed the transactions. After this, a ticket is issued to us by the service provider and we further share it with you to complete the booking. The airlines may increase their fares without informing us and the change in the price is not dependent on us. In such a case, you are required to pay the difference to us.
As an online travel agency, we have the right to deny or cancel the tickets if we do not receive the payment by the allocated date. In case your itinerary has more than one flight, please go through all the terms and conditions of all the airlines. The terms of the airlines are available on their respective website. Every airline has different rules on their fee and charges that they levy on the booking. So if your flight has a change (cancelled or rescheduled) made by the airline resulting in a change to the other flight, you are responsible for it. In such a case, you have to bear the cost to buy new tickets for the unaffected flight. In most cases, if you want to make a change, refund or exchange the ticket, the airline requires you to pay a fee. And that cost is borne by you along with our service fee to make the requested changes. You must comply with airline terms and the rules may differ from airline to airline. OnGoEazy recommends that you must carry your outbound and return tickets with the booking confirmation mail at all times during your travel. The airline authorities may seek proof of your return at the time of check-in. OnGoEazy suggests that you book a combination of two one-way tickets instead of purchasing one round-trip.
OnGoEazy suggests booking a combination of two one-way tickets instead of purchasing one round-trip ticket. It is suggested because when booking a combination of two one-way tickets, you get more flexibility and choice of flights. The flights are usually cheaper if booked on different airlines when compared to the ones on the same airline. The terms of a combination of a one-way flight are different from a round-trip flight. The one-way flights are subject to their set terms and conditions. So if there is a change in your first flight leading to a delay in the other flight, as a customer you will be required to pay the applicable charges. In such a scenario, OnGOEazy holds no responsibility for the same. The prices displayed on our website for low-cost carriers are converted from a different currency to GBP. We do this for your convenience. Due to the conversion, you pay us an estimated (and not exact) value of the ticket purchased, and there might be an off-chance that the amount paid varies due to currency fluctuation. When you receive your e-tickets, you might have to bear an additional fee on your credit card as a transaction fee for paying in a different currency and country. When you make an international purchase, there are applicable taxes levied by your bank.
International Travel(s)
When you travel internationally, the provisions of the European Union apply to the departure and your destination. It limits the liability of the airline provider for death or any personal injury of the passengers. You must ensure that you carry all the travel documents that are required to make an entry into the international land. The passport, visa (business, tourist, or transit) must be available with you and you may be asked to present these documents at any time by the government officials. To enter a foreign country, there are some responsibilities that you must meet and OnGoEazy cannot be held responsible if you do not accomplish them. You must check all the prohibitions, warnings, and announcements issued by the government prior to reaching the destination country.
Visa and Passport
Make sure to consult the Embassy and confirm the visa and passport information prior to travelling. Our travel agents may suggest the requirements but they are subject to change at any time, so take updated information from the Embassy and confirm your tickets with us. OnGoEazy cannot be held responsible if you are denied from travelling due to absence of the required travel documents (eg., correct passport, visa, or any other documents suggested by the Embassy.) The authorities, the airline supplier, or the country (including transit) may ask for the documents at any point in time and you must present them upon their request.
Health
We suggest that you keep a check on the necessary vaccinations to travel to a country. The vaccines may change without prior information, so keep a check on the updated information by visiting the Embassy or ask our travel agents to assist you with the required information. You must consult the doctor before you depart for your destination. Make sure that you adhere to the health requirements and take the necessary vaccination and follow the right medical procedure before travelling.
Disinfection
The airlines have the authority to disinfect if they perceive a doubt of threat to public health or the environment. The disinfectants are approved by the WHO (World Health Organization) and the International Civil Aviation Organization. They are safe for the public.
When OnGoEazy books a trip for you to foreign destination, we are not promoting or representing the country or giving a guarantee that it is safe to travel there and involves no risks. We cannot be held liable for any damage or loss that you may face as a result of travelling to a particular destination.
Airline Baggage Policies
Every airline has a different policy for their baggage allowance, fee, rules and restrictions. OnGoEazy tries its best to show you the most current and accurate baggage allowance policy and the same is published on our website via our third-party providers. However, we cannot guarantee that the information is up to date and recommend that you must verify these details at your own discretion on the airline's website or call them before your departure. Also, usually we do not include the baggage fee in the trip cost so you must confirm before finalizing on the booking.
Check-In
There are different check-in rules that different airline providers follow. You must verify the check-in process and its requirements before confirming a booking. OnGoEazy recommends that you follow the given check-in schedule:
Airline Schedule Change
You may face the changes in the flight schedule that happen because of bad weather, mechanical or crew issues, or civil unrest. It includes a change from a direct flight to a one-stop or a connecting flight. Usually these changes are initiated by the airline directly, and OnGoEazy has no responsibility for it. If the change of schedule includes a cancellation, then we will notify you over the phone and send you an email to assist you with other options and choose a new one according to the airlines' guidelines. Sometimes the airline does not inform us of the changes or the cancellations. So we suggest that you must reach out to the airline directly and confirm your schedule with them. We suggest you call them at least 72-hours before the departure time to protect you against a missed flight.
If the schedule is changed, the airline will provide you with the available recourse, and they have the final authority to provide an alternative. After checking in for the flight, it is the airline's sole responsibility to handle your booking. So, if there are any cancellations, delays, change of schedule, or rebooking of your flight, it is done by the airline directly. We will only guide you with the correct procedure and the final recourse is taken by the airline. If you do not have an update of the change in schedule, or cancellation 24-hour before the departure time, or you have already reached the airport, we advise you to coordinate with the airline staff at the airport and ask for your available options. In such a time, the airline is your best source of information and will provide you with the best advice. In incidents like bad weather, you have limited options and even the airline cannot offer much apart from a rebooking or refund.
Overbooking of Flights
Sometimes a flight might be overbooked. In such cases, different airlines have different sets of rules. To know more about this, read the airline's contract of carriage.
Prices
The airfares mentioned on OnGoEazy are subject to change without giving a prior notice. The airfare offered by us is guaranteed only after you have purchased the ticket, and we have issued a PNR to you on an email confirmation with your e-tickets. Keeping in mind the market dynamics, the airlines change their prices at any time without giving any advance information to us. Once the payment details are submitted, we will send a Booking Confirmation email. It includes the booking reference number, your travel itinerary, and details of when you will receive your e-ticket. If you do not get the confirmation email then your booking is not complete, and you must reach out to us at the earliest to get the tickets issued.
Our agents inform you if the price changes before completing the bookings and under no circumstances, changes will be made on your travel ticket once they are issued by us.
The prices on OnGoEazy are in Pounds. We have the right to cancel the booking made if we do not receive the complete payment within the given time frame. If you are found making improper use of the tickets, we may cancel your trip.
Cancellations and Refunds
The bookings made on OnGoEazy are non-refundable, if not specified otherwise. If you want to cancel the booking, reach out to our travel agents and we will help you with the cancellation process. For a refundable cancellation, we administer a cancellation service fee with additional charges levied by the airline.
Cancellations By You
Air Ticket Refund: The air tickets are issued to you once we receive the full payment and are non-changeable or non-refundable, unless specified otherwise. For a name change, some service suppliers and specific airline carriers consider it as a cancellation and may not refund you for the services. If you do not use the outbound portion of the flight, the airline will automatically cancel the inbound section and a refund will not be initiated. The ‘no refund’ clause exists for past-used tickets by the airlines. The partly-used tickets are non-refundable, especially if cancelled 24 hours before the flight departure time.
Changes Or Cancellations By The Supplier
We inform you about cancellations, amendments or changes when we receive the information. If any service provider offers a replacement instead of the already booked travel arrangements or a complete refund, please inform us about your choice. Failure to do so makes the service supplier assume that you are expecting a complete refund. We hold no responsibility for any kind of cancellation that you made to the travel package by the service provider as per the agreement with them.
Our Responsibility For The Bookings You Made
The agreement linked to the airline and the terms and conditions applied by them will prevail. As your travel agents, we have no accountability for the provisions of the travel arrangements. Our responsibility is limited to process your booking as per your preference. We have no responsibility for any cases related to personal injury or death arising due to our or the employee during his/ her employment.
Contact Center Booking Service Fee
On a booking made through our contact center (a complex, multi-stop and roundtrip booking), we levy a service fee higher than our online booking fee. This fee may start from £10 to £200 per passenger by the agent. Important Note: Service fee is included in the taxes and fees, and YOU HAVE TO PAY THE FINAL AIRFARE AS QUOTED REGARDLESS OF ANY CHANGES MADE TO OUR SERVICE FEE. Please review the final booking amount carefully before confirming the final booking.
Special Request: Seats, Meals and Frequent Flyer
If you make a request for a special seat, meal, or frequent flyer miles; it is considered as a request only. We cannot guarantee that the requests will be provided to you. The airline has a right to make any kind of changes to your allocated seats and does not guarantee an advance notification. Once we allocate the request, you must confirm it with the airline and we have no guarantee that you will be assigned the requested seats. We do not guarantee that you will be served with a meal, frequent flyer program, or any other special request.
DEPARTURE TAXES
To include a takeoff charge to your flight ticket is by and large outlandish. In a few examples, it ought to be paid to the country's Government you are departing from and it won't be refundable by us.
CONTACT CENTRE SERVICE BOOKING
When you make a booking via OnGOEazy contact centre that includes a complex multi-stop and a round-trip booking, we levy a higher service charge. This charge is higher as compared to our online booking fee and may vary from £10 to £200 per passenger.
Important Note: We may change the service fee without any prior information and the fee levied is included in our taxes. We will only charge you the final price as quoted regardless of any changes in our admin charges or service fee. You must check the final price carefully before confirming the booking.
THE CONTRACT
In case you book Individual Components through us, we ensure that we make the booking as an agent for a concerned supplier(s) like the airline company or the hotel, as that helps us in getting a well-drafted contract with the supplier you are booking with. Please note that this contract is subjected to all the terms and conditions of the supplier who is liable to provide you with the services. There is an off chance that some limitations or exclusions occur for the same and in such a case the responsibility lies on you. In case you want to check the service supplier’s terms and conditions and international conventions, it will be available on request in a written format. Being an agent ourselves, we hold no accountability or responsibility for any additional charges or the offered services by one of our suppliers.
CHANGES BY YOU
In case of any cancellations, you will be asked to send us a request in a written format and we will initiate the process only after we receive a written confirmation. In such a case, the service provider may levy additional changes or cancellation fee (which might be 100% of the final fare of travel arrangements) along with other Amendment/Alteration Fee per person which will be conveyed to you while making the changes.
CANCELLATIONS BY YOU
Air Ticket Refund: The airline tickets are issued after receiving the full payment during making the booking and are non-changeable or non-refundable, unless specified otherwise. If a name change is required, there might be some service suppliers (for specific airline carriers) who will consider a “name change” as a cancellation and may not refund for the services. In case you do not use flight’s outbound portion, the airline will automatically cancel the inbound sector and a refund will not be initiated as ‘no refund’ clause exists for past-used tickets by the airlines. Most of the partly-used tickets are non-refundable, especially if cancelled 24 hours before the departure time.
OTHER INDIVIDUAL COMPONENTS
You might get the complete refund depending on the amount paid by you for other individual components booked by you. If you have made the full payment, you might get 100% refund of the Individual Component’s price if it was specified while making the booking. We will let you know regarding the updated cancellations or amendment charges while our travel agent is processing your booking.
CHANGES OR CANCELLATIONS BY THE SUPPLIER
We inform you in case of any cancellations, amendments or changes as soon as we receive the information. If the service provider offers a replacement instead of the already booked travel arrangements or a complete refund, you have to inform us regarding your choice at the earliest. If you don’t do this, the service supplier assumes that you are expecting the complete refund. No responsibility is accepted from our end for any kind of cancellation that you made to your travel package by the service provider as per the agreement with them.
| Service | Charge |
|---|---|
| Admin Charges | £35 |
| Credit card surcharge | 0 |
| Tickets dispatched by first class post | £15 |
Booking confirmation
The accommodation booking is confirmed and the contract between you and the hotel Supplier exists once we send you the booking confirmation after confirming with them. Go through all the confirmation details carefully and report to us in case of any incorrect or incomplete information. Make sure that all the names are exactly as in the passport. The booking agents hold no responsibility for any errors as the responsibility to verify all the details rely on you. The terms and conditions mentioned here are governed under British law unless the Supplier mentions that the contract with them is governed by the law of their country. If a dispute arises with the hotel Supplier, you may deal with the Courts of England and Wales. If the dispute is with ongoeazy.com concerning the booking agent, it is hereby agreed that it will be dealt by the Courts of England and Wales only.
AVAILABILITY
The availability of travel products at the time of booking applies to all reservations made on OnGoEazy. While we make every attempt to keep our website up to date, we cannot promise that any of the travel products will be available when you make a reservation.
The payment requirements for a Travel Product will be made clear to you at the time of booking. Some reservations require online prepayment, while others require payment at the time of use (such as during hotel check-in). Your appointment may be cancelled immediately if the balance is not paid in full in accordance with the terms indicated in the booking.
If any of the chosen travel products you wish to book with us is not available, we will notify you as soon as possible after you make a reservation.
Cancellation or Amendment of accommodation
To request for altering or cancelling the accommodation booking, you must submit it in writing to info@ongoeazy.com and it will be considered valid after we receive it. The cancellation is subject to our service fee as mentioned below and the amount of the hotel's cancellation or refund policy.
To amend or to reduce the number of rooms, nights or change of dates, you must note that OnGoEazy service fee and difference in the hotel tariff is charged. Any changes made are made as per the terms and conditions of the Supplier and OnGoEazy Terms of Booking. We levy a £15 fee per amendment which covers our administrative cost. The admin charge is exclusive of the fees that we are required to pay to the supplier. The charges levied by the supplier may be as much as 100% of the cost of the arrangement.
The Supplier has a right to cancel the bookings made by you following their applicable terms. It is unlikely that the Supplier changes the property booked but in a certain circumstance, the supplier will be under a legal binding to provide you with a standard property that is at a comparable standard free of cost.
Unless we communicate otherwise, refunds will be issued using the original payment method. Your account provider will determine when any refunds are credited to your account. We have strong security protocols in place to ensure the safety of your personal information, and we take the security of your payment information extremely seriously.
In such a case, you have to choose from:
Hotel Payment, Taxes and Fees
With the tariff for hotel bookings, your credit or debit card is charged with additional taxes and fees. It is the approximate amount to pay to the supplier to confirm your booking and it includes taxes and fees of the hotel such as the sales tax, occupancy tax, room tax, value-added tax etc. Some destinations ask for a government-authorized tax to be paid to the government by the hotel at the property during check-out. OnGoEazy is not liable for any such charges of the hotel or government. The service fee that we apply is as a retainer for servicing you with your bookings.
Any new reservations made on OnGoEazy attracts a service fee of up to £50 depending upon the hotel category chosen by you as mentioned below:
| Hotel Rating | Service Fee |
|---|---|
| > 2 * * | £10 |
| 3*** | £25 |
| 4**** | £35 |
| 5***** | £50 |
For cancellations, amendments or no-shows at the hotel, OnGoEazy service fee remains non-refundable along with the charges levied by them as per the hotel policy.
TRAVEL PREPARATIONS
You must ensure that you have the appropriate insurance and travel documents for your journey. This includes, but is not limited to, your visas, medical records (including immunization records), and passport or national ID card.
We do not guarantee or advise that by providing Travel Products, you will be able to travel to and/or through a specific location without risk. Before making your reservation and departure, you must confirm whether there are any travel advisories or restrictions in the area you will be travelling to.
OUR RESPONSIBILITY FOR THE BOOKINGS YOU MADE
The agreement linked to the service supplier(s) and the terms and conditions applied by him will prevail. As an agent, we don't hold accountability for the provisions of the travel arrangements. Our responsibility is limited to processing the booking as per the preferences and instructions by you. Please note we do not hold any responsibility information that we provide to the supplier in good faith from our end to complete the travel arrangements required for you. Although in some cases we do hold the responsibility in the circumstances. However, the maximum liability that we have is restricted to the fare of your booking (entire amount if not all the travellers mentioned in the booking are being affected). We don’t hold any responsibility for cases that are related to personal injury or death that may arise due to our or the employee’s carelessness during his employment.
Unless stated otherwise, all prices on this website are in US dollars and provided on a per-person, double occupancy basis, and do not include flights, taxes, port fees, or any other levies imposed by the government. A £35* non-refundable processing fee applies to each reservation; this amount is not included in the price displayed. Similarly, fuel surcharges, which are not included must be paid prior to departure and are at the cruise line's discretion. Before being allowed to board, special-rate passengers must provide a valid government-issued identity document (passport, birth certificate, or driver's license) to prove their address and age.
Even with our best efforts to deliver accurate information, there may still be some inaccuracies or omissions in the material or pricing. You cannot hold the website or its affiliates accountable in such an event. The ship, stateroom, departure date, destination city, and cruise line policy all affect the final pricing.
Upgrades and limited offers are subject to change at any time and depend on availability. Only the OnGoEazy Service Fees are currently eligible for an offer or coupon code. They include, if appropriate, particular days, ships, itineraries, and cabin categories. Phone reservations using credit cards are acceptable, albeit they can be limited and require conversion to US currency. The availability of upgrades is limited and cannot be combined with group pricing or other discounts. Anytime and without prior warning, information is subject to change.
Before your reservation is confirmed, you must check and verify that the passenger names you entered on the OnGoEazy website during the booking process are correct. The spelling of the first, middle, and last names on your passport and other official documents must match all other facts you have submitted during the cruise booking process. You might have to pay additionally to the cruise line and/or the operator if you require any alterations made to the booking details. To make any modifications to the booking, get in touch with us promptly.
| Days Before Cruise Start Date | Cruise Cancellation Fee Per Person |
|---|---|
| 91+ days | £150 |
| 61-90 days | £300 |
| 46-60 days | 50% of the fare deposit |
| 31-45 days | 75% of the deposit price |
| 0-30 days | 100% of the deposit price |
All cruise lines require balance deposits to be made 14 weeks prior to the departure date of your trip. Please make sure to pay by the deadline by reviewing the balance amount and due date on your email confirmation of the booking. Booking cancellation and/or late payment fees may arise from any delays in paying the remaining balance.
ATOL license - OnGoEazy is an entity under MYFLIGHTPAL LIMITED, an ATOL (Air Travel Organiser's License) member, with ATOL number 12193. All your bookings on OnGoEazy are safe and protected as they are protected under ATOL Protection. For further information, regarding ATOL protection, you may visit the official ATOL website here.
In the event that your reservation is cancelled, we provide you with the services listed on the ATOL Certificate. If your reservation is ATOL-protected, neither OnGoEazy nor our suppliers will be able to offer you a substitute in the case of bankruptcy. You consent to pay the remaining sum owed under your contract to the alternative ATOL holder and acknowledge that in such cases, they will fulfil their commitments. You acknowledge, however, that it might not be able to designate a substitute ATOL holder; in such event, you, our client, would be eligible to file a claim with the ATOL scheme or, if relevant, your credit card company. You may receive your refund from the Trustees of the Air Travel Trust under the ATOL scheme if OnGoEazy is unable to supply the listed services due to insolvency.
All bookings accepted by OnGoEazy and arrangements made are subject to availability and the Terms & Conditions mentioned in this contract. You and the suppliers are the parties to this contract. As a service provider, OnGoEazy is the one issuing all tickets, gift cards, and discounts. Because of this, we disclaim any liability to any passenger for any loss, damage, injury, delay, cancellation, or additional expense that the passenger may incur. Additionally, any reason that is beyond OnGoEazy's control may result in such liability. OnGoEazy’s contractual liability is limited to the total amount the customer has paid for any booking.
About four weeks before your planned departure date, OnGoEazy will send your cruise tickets to the email address you registered with. Please visit the website of your cruise line or speak with your cruise specialist for additional information regarding your tickets. A few cruise lines may need you to have a paper or electronic ticket with you when you board the ship, even though some provide ticketless bookings, in which case all you need is the booking reference number. Please check the official website of the cruise line of your choice for additional information regarding cruise tickets.
If you have a guaranteed reservation for any cruise line with OnGoEazy, we promise that you will be placed in a cabin of the same grade or higher. Your cruise ticket will have a unique cabin number once it is issued or when you board the ship. Any complimentary coach or train transfers and onboard credit per cabin or passenger that are mentioned in your booking confirmation email will be ensured to you by your cruise expert. Unless otherwise specified in the email confirmation, transfers are not included if your reservation is labelled "cruise only." The duration of the cruise itinerary and the cruise line's communications may have an impact on how much money is spent on board. OnGoEazy has no control over this. Besides, the onboard expenses are not included with any other offer or discounts, unless stated otherwise.
Your reservation is "Cruise Only" unless specified otherwise. Flying is included at an extra cost if you book it through OnGoEazy. When making a reservation for a flight, please confirm that the flight times and routes listed in the email confirmation are accurate. Please review the terms and conditions for the flight. The itinerary becomes offered and available when your cruise specialist schedules the airfare for you.
The baggage allowances are determined by the policies of each individual cruise line. For the most recent information, please visit the website of your preferred cruise line. However, OnGoEazy is not required to provide you with updated information if baggage allowances change. It is entirely up to you to verify the website of the cruise line or operator you have reserved for any changes to the baggage terms. Please be aware that the amount of luggage you can bring on a cruise is limited. Kindly carefully review the baggage allowance before booking.
Passengers alone are in charge of ensuring that their passports remain valid for at least six months after the date of return. For more information, please click here.
OnGoEazy recommends that you visit the Foreign and Commonwealth Office (FCO) website for all updated travel, health and VISA information. As certain destinations require entry visas or permissions, please verify well in advance of your vacation and secure them from the appropriate authorities. Our Cruise Experts can help you with the visa application process at an additional cost.
If you are arranging a trip to the United States, please submit an online request three days prior to your departure. The trip may be cancelled if this process is not successfully completed. You may access the required form from here.
You must apply again once the ESTA expires. Please be aware that starting on March 15, 2016, British nationals travelling to Canada require an E-Visa. Additionally, it is also required when in transit. If you are sailing to or from Canada, you do not need an E-Visa.
Visas are required for all cruise passengers visiting China or India. This holds true even if you have no plans to disembark from the ship or go on shore.
Any relevant medical issues, pregnancy, or disabilities that might compromise your ability to finish your vacation plans should be disclosed to your Cruise Expert. Please verify with your doctor regarding any necessary health and vaccine needs for the destinations you have selected prior to your trip since it is crucial to know ahead of time. You may find the official details regarding the vaccinations here.
The meal or special request you informed the Cruise Experts about when you made the booking will be served at the time listed on your schedule. Please be aware that unique arrangements are contingent upon request and cannot be guaranteed. The cruise line or operator will grant the request, nevertheless.
Any changes to your booking may be implemented at any time by the Supplier, subject to availability. For information on the additional fees to implement the changes, please see the terms and conditions of the applicable cruise line. In addition to any fees charged by the cruise operator or supplier for any changes you seek, OnGoEazy retains the right to impose an amendment fee of £50 per person per change.
It is possible to transfer your cruise itinerary to a different cruise ship. But this often incurs additional fees and is subject to availability and to the terms and conditions of the cruise line or operator. OnGoEazy furthermore levies an admin fee of £50 per person or £50 per cabin.
Both the OnGoEazy service fee and your cruise line deposit are non-refundable. If you choose not to cancel, your booking fees are refunded and any money paid is deducted from your cruise line balance. In addition to the provider cancellation fees, OnGoEazy will charge a cost of £50 per person for cancellations. Your booking confirmation email includes information on the booking deposit. After getting written or email authorisation from the passengers, OnGoEazy will start the cancellation procedure. For further details on the cruise's cancellation and refund policies, please see the Cruise Line website. The terms and conditions of your supplier apply to any returns of your deposit. If your travel plans are ATOL covered and you need to file a claim, please save your booking confirmation invoice from OnGoEazy. After we receive your cancellation request, it can take up to six weeks to process your refund.
To the best of our knowledge, OnGoEazy guarantees that all the content on the website is correct and updated on a regular basis. OnGoEazy, however, disclaims all liability for any errors and omissions in the price or content due to the dynamic nature of the business, where tickets are subject to vary based on a variety of external factors, including availability, applicable government fees, and cruise line policies.
Bookings for flights and flight-inclusive cruises are protected financially under the ATOL system. However, not all cruise, vacation, and travel services offered on OnGoEazy are covered by ATOL. Before confirming your booking, please check if the components of your trip are protected by ATOL.
For more information about the ATOL Certificate, please click here.
Every contact centre booking set up through OnGoEazy could be subject to an additional service fee. For cruise reservations made over the phone, the service fee ranges from £10 to £200. Calls and phone numbers are recorded for marketing, quality control, and training purposes. If we are notified of a lower price within four hours of the booking confirmation, we will match the specific cruise's price.
Charter sailings, private groups, and reservations booked with loyalty points, membership prices, or rewards programs are exempt from the OnGoEazy Service Fees. OnGoEazy reserves the right to discontinue any deal, promotion, sales coupon, etc. without providing prior notice.
All car rentals that begin in the UK will be governed by relevant UK laws and regulations, as applicable. If you are booking online or through our Reservation Centres, a copy of the terms and conditions will be attached to your confirmation email. If you haven't pre-booked online or over the phone, a copy will be given to you when your vehicle is delivered or picked up, whichever comes first. Please read the terms and conditions in conjunction with the additional information provided below.
In the event that you are renting a car from the UK for a destination outside of the UK, the laws and regulations of that particular nation will be applicable. Due to local legal restrictions, they may differ from the terms and conditions relevant to the UK. Please be aware that there is no contract between us unless you have either signed the rental agreement to accept the vehicle or taken possession of the vehicle without signing a rental agreement.
Age:
To rent a car from OnGoEazy, you must be at least 22 years old. This may vary depending on the relevant local and national laws applicable to a particular region. Our car rentals usually have no upper age limit, except in York, where the maximum age is 75. For more information please read our Terms and Conditions carefully.
Driving Licence:
UK and Northern Ireland Driving Licence holders must possess a valid driver's licence that has been held for at least a year, except rentals beginning in Plymouth, Exeter, Taunton, Carmarthen, Pembroke, Aberystwyth, and Llanelli, where the licence must have been held for at least two years before renting the vehicle. Additionally, the following requirements must also be fulfilled prior to renting a car on OnGoEazy.
| UK Driving Licence Endorsements | Acceptability |
|---|---|
| UK Licence: UT10/20/30/40/50 (N. Ireland Licence: 50.08.290, 50.08.295) |
NOT ACCEPTABLE |
| Any licence with two or more periods of disqualification | NOT ACCEPTABLE |
| Any licence with one period of disqualification Or Any licence with no periods of disqualification |
ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF OFFENCE |
| Any licence with one period of disqualification of less than 6 months Or Any licence with no periods of disqualification |
Refer to specific Endorsement Codes below |
|
DD10/20/30/40/50/60/70/80/90 DG10/40/60/80/90 DR10/20/30/31/40/50/60/70/80/90 (41.04.001, 41.04.002, 50.08.018, 50.08.123, 50.08.124, 50.08.125, 50.08.126, 50.08.127, 50.08.129, 50.08.130, 50.08.132, 50.08.133, 50.08.136, 50.08.139, 50.08.142, 50.08.201) |
ONLY ONE DD/DG/DR ENDORSEMENT ALLOWED DD ENDORSEMENT - ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE DG/DR ENDORSEMENT - ACCEPTABLE ONLY AFTER 3 YEARS FROM DATE OF OFFENCE |
| CD40/50/60/70/71 (50.08.204, 50.08.208, 50.08.212) |
ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF CONVICTION |
| BA40/BA60/CD80/CD90/IN10/MR1 (50.08.019) |
ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE (IN10) / CONVICTION (REMAINDER) |
| MR09/MR29 | ACCEPTABLE ONLY AFTER 3 YEARS FROM THE DATE OF CONVICTION |
| All Other Codes | ACCEPTABLE |
| NOTE: These restrictions apply to endorsements recorded on UK and Northern Ireland Driving Licences and will be considered in the order they are listed (e.g. if a licence has two or more periods of disqualification it is not acceptable even if the two corresponding endorsement codes are both acceptable on their own) | |
Every time you rent a car on OnGoEazy to drive in the UK, you must submit proof of your driving record. Similarly, you will need to view and generate a one-time passcode via the DVLA's online "Share Driving Licence" facility, which can be found at https://www.gov.uk/view-driving-licence. The driver must provide his or her home postcode, National Insurance number, and driver's licence number to receive the passcode.
Drivers should contact the DVLA Customer Contact Centre at 0300 083 0013 (Mon-Fri 9 am-5 pm) if they are unable to generate a passcode online. If this isn't feasible, we can assist the driver in trying to get the passcode by providing them with access to Share Driving Licence, as long as they supply their National Insurance number when they pick up the car.
Drivers can visit https://www.gov.uk/government/news/driving-licence-changes for additional information about the changes to driving licences and instructions on how to use "Share Driving Licence."
In addition to a Share Driving Licence password and another form of photographic identification, such as a Police Warrant Card, an Armed Forces ID Card or a fully valid Passport, holders of the traditional UK paper licence need to present. We will not accept any other kind of identification.
Non-UK driving licence holders must provide a current, complete driver's licence that has been in possession for at least a year. It must be easily recognised as a driver's licence, allow the bearer to operate the kind of car they want to rent from us and be valid for travel inside the United Kingdom. Together with your domestic driving licence, an International Driving Permit will be needed if these requirements are not met.
Additionally, you may require extra supporting documentation such as a Passport and Evidence of admission into or departure from the United Kingdom (e-tickets accepted).
A notarized translation might be accepted in place of an international driving permit if one is not provided in conjunction with a Chinese driver's license. If your country does not provide international driving permits, you can obtain one by obtaining a letter of recommendation from its embassy or consulate.
Additional Driver:
If a person meets the criteria listed in the Terms and Conditions, they are permitted to operate a car or van. Each driver must meet our standard requirements as stated in the T&Cs and possess a valid Share Driving Licence password. For each additional driver you have during the rental period, there may be a daily charge. You will be informed of the cost of this at the time of booking.
Animal Policy:
We do not allow the transportation of any other animals in our vehicles, with the exception of assistance dogs.
Please be advised that we do not offer dog guards or any other kind of animal restraint for our vehicles if you are travelling with an assistance dog. This means that you are ultimately responsible for your dog's behaviour and welfare. This responsibility includes keeping an eye on the dog's safety at all times and ensuring sure it doesn't distract the driver or endanger you or any other passengers in the vehicle by not being securely fastened.
Please be advised that we will not be held liable for any damage the car might sustain, injuries the dog may cause to you or the driver, or harm to other passengers if you fail to keep it securely fastened and/or managed.
In addition, you have to return the vehicle to us in the same state that you found it in at the start of the rental term, with the exception of normal wear and tear. You will be liable for the additional cleaning/valet price specified in the terms and conditions of hire, should it be returned to us in a condition that requires specialized cleaning and/or repairs before it may be rented to the next client.
Cancellation, Modification & Refund Policy:
Car rental bookings made on onGoEazy cannot be changed or modified. A cancellation may be requested, in which case, there may be cancellation charges applicable on top of our service fees.
Deposits:
Along with the daily rental fee, you may also need to provide a security deposit, as applicable and variable depending on the preferred vehicle. More information about this can be found in our terms and conditions. Please inquire with our booking representative about any such requirements prior to booking. OnGoEazy will not be liable for any issues that may arise out of deposit fees and other such necessary charges.
Payment Methods & Invoice:
A final invoice for your rental will be sent to you after all the details have been resolved. As agreed upon between us, you will pay or be charged the entire price in one or more lots. Additionally, we accept all VISA, American Express and Mastercard credit cards for payment.
If you reserve a car online:
Insurance and Protection Provisions:
To know about the car rental insurance and protection policies, please consult with our booking representative prior to booking. All our displayed rental fares are inclusive of such insurance payments unless specified otherwise.
Delivery & Collection
We will deliver to and/or pick up a car from your house, place of employment, or hotel for a nominal charge and convenience (however there are some geographic constraints). This must be scheduled at the same time as your reservation, and a valid phone number must be supplied.
Fuel and Refuelling Policy
Every vehicle comes with a full tank of fuel, and after the vehicle leaves the OnGOEazy rental centre, you are in charge of using up all of the fuel.
Unless you have opted for the Full Tank Option, you must return the vehicle to us with a full tank of fuel. In addition to the Refuelling Charge (per litre), if you haven't selected the Full Tank Option and you don't return the car with a full tank of fuel, we will charge you for the fuel that is missing at the national average price per litre as published by the RAC at https://www.rac.co.uk/drive/advice/fuel-watch/
You are in charge of the fuel we use for both delivery and vehicle collection if you select our Deliver & Collect option.
You won't be charged for any petrol consumed if the nearby ongoeazy Branch is five miles away from your collecting location. If we use any fuel outside of this 5-mile radius when we pick up the car, you will be charged according to our refuelling policy
Without providing previous notice, we have the right to modify, suspend, or end our Deliver & Collect service at any time.
If you disagree with any of these terms or don't follow through on them, we reserve the right to refuse your car rental.
Vehicle Availability
If OnGoEazy is unable to provide the vehicle you requested because of mechanical problems or delayed returns from prior customers, you will be given the choice of accepting a similar vehicle in the same category and receiving a refund for the difference in price between the requested model and the actual vehicle, or you will receive a full refund minus our service fees and applicable taxes.
One-Way Rentals within the UK
OnGoEazy provides you the option of one-way rentals. All one-way car hires are subject to varying one-way hire rates. The fees are included in the price quoted during the booking process (if you booked online or over the phone through our reservation centres).
Baby and Child Seats
According to UK law, all children under the age of three must ride in any vehicle using an appropriate child restraint (also known as a "baby seat"). Similarly, all children three years of age and taller than 135 cm (approximately 4 feet 5 inches) must ride in a vehicle using an appropriate child restraint (also known as a "booster seat").
It is your duty as the driver to make sure that all passengers under the age of fourteen utilise the proper child restraint or a seat belt. Kindly inquire about specifics prior to booking. OnGoEazy is in no way liable for any penalties incurred due to violations of this rule.
Taxes:
Unless we specifically state otherwise, all prices mentioned on the OnGoEazy website include VAT and other fees.
Lost Property:
You bear full responsibility for any belongings you place in the car or van. We are not liable for any lost, stolen, broken or misplaced goods during your car rental tenure. Please read our terms and conditions thoroughly for more information.
Fines & Charges
You are responsible for paying all fees, penalties, and costs associated with any congestion charges, bus lane infractions, speeding fines, traffic violations, or parking violations involving the vehicle. This includes any costs associated with having the vehicle clamped, seized, or towed away, as well as any fees or costs (or nonpayment) incurred by the relevant organisation if and when they request these payments in addition to our administration fee.
GENERAL INFORMATION
OnGoEazy's Holiday Package Terms and Conditions are subject to change at any time and without notice. Any new terms and conditions for the OnGoEazy Holiday Package will go into effect on the date they are published on the website. Any previously published Terms and Conditions for any particular travel product included in the Holiday Package may be superseded by the updated Terms and Conditions, including, but not limited to, change and cancellation, as stated below. In any place, the terms and conditions for holiday packages, aircraft tickets, hotels, car rentals, and activities and services will all complement each other.
As indicated in the Terms & Conditions, your booking is also subject to the specific terms and conditions of the appropriate Travel Supplier. These are typically accessible through the Supplier's own website. Wherever feasible, we will provide you with a link to these terms during the checkout process of your booking.
OnGoEazy is not responsible for any errors or inaccuracies on the website, nor for the actions of any Travel Suppliers, including but not limited to airlines, hotels, car rental companies, cruise lines, railroads, Holiday Packages, tour operators, consolidators, activity Suppliers, travel assistance Suppliers, and insurance companies, from whom you buy services by way of this website.
OnGoEazy does not promise, approve, guarantee, or insure the goods or services offered by an external Supplier, their financial position, or their promise to pay you for any damages incurred as a result of that Supplier's financial situation while providing travel management services. We will not be held liable for the actions of Travel Suppliers, such as airlines, hotels, tour operators, cruise lines, car rental companies, trip consolidators, activity providers, Holiday Packages, travel assistance suppliers, and insurance providers, from whom you may purchase services through this website.
PRICING, TAXES/FEES & PAYMENTS
Prices and availability are only valid when purchasing a complete Holiday Package and do not apply to individual components. Due to contractual restrictions, OnGoEazy is unable to offer you a detailed breakdown of the prices for each component of your Holiday Package booking. On new reservations, OnGoEazy charges service fees of up to £40 for car rental bookings, £40 per room, per night for hotel bookings, and £50 per passenger, per ticket for flight bookings.
The rates displayed include all taxes and fees for the Holiday Package, including airfare, accommodation, car rental, and activities. However, you may be required to pay any relevant service surcharges, as well as any additional fuel, security, baggage, seat reservation, incidental lodging, and other costs. You are solely responsible for any additional fees imposed by the Travel Supplier; if you have any questions about these surcharges, please contact them immediately. Additionally, depending on where you visit, the government could levy entry/exit taxes, which the passenger is solely liable for paying.
The rates exclude drop-off fees, gas, child safety seats, sky racks, personal effects protection, liability insurance, collision damage waiver, and incidental hotel room charges. All of these charges must be paid at the hotel's check-in desk or where the car rental is picked up.
At the time of booking, full payment is required with a valid credit card. OnGoEazy takes all major payment cards, as long as the billing address is verified to be in the United Kingdom. You authorise OnGoEazy and its approved third-party partners to charge your credit card for the full amount of the Holiday Package you have reserved.
Travel Suppliers require that you present a valid credit card while checking into a hotel or at the site where the rental car company will pick you up. This is to ensure that the allowed card usage occurs and/or to secure any additional charges that may be assessed in accordance with their particular component policy. In most circumstances, the traveller indicated on the booking confirmation must be the cardholder. Additionally, some travel suppliers might not accept debit cards. Before you arrive, it is recommended that you confirm with the relevant travel supplier.
SELF-TRANSFER PACKAGE
If your flight ticket includes our "Self-transfer Package", the terms and conditions may still apply. You agree to abide by their terms and conditions by booking a flight which includes our "Self-transfer Package". It is vital that you read them carefully since they describe what the guarantee covers and how you might benefit from it.
Before booking a flight ticket that includes our "Self-transfer Package," ensure that the time available to transfer/make your connecting flight meets your specific requirements. If you are unsure whether your flight ticket includes our "Self-transfer Package", please contact our customer service representatives at the earliest.
TRAVEL INSURANCE
OnGoEazy strongly recommends purchasing travel insurance, which may assist cover some change and cancellation fees. If your travel plans change, you may need to modify your
insurance coverage. Please contact the travel insurance provider if your plans change to check that the coverage offered by your policy is appropriate. For additional information, email support@OnGoEazy.com.
CHANGES AND CANCELLATIONS
For information on your right to change or cancel your booking, please see the appropriate Supplier's terms and conditions. Please keep in mind that we may have given you some information about your rights during the booking process; this information is also part of these terms and conditions.
If your reservation is updated or cancelled by the appropriate Travel Supplier, their terms and conditions will usually apply. Please contact us directly, and we will assist as part of our customer service offering.